Returns

We want every YNFUSE order to arrive as intended. Our final returns framework will reflect both the nature of cosmetic products and the mandatory consumer rights applicable in each market.

Eligibility

For hygiene and product-integrity reasons, opened or used cosmetic products may be subject to restrictions on return except where the product is faulty, damaged, incorrect, or where applicable law provides otherwise.

Unopened products may be eligible for return within the applicable return period once the final market-specific policy is confirmed.

How to request a return

Contact Client Care with your order number and reason for return before sending any product back. Please do not send a return to a production or fulfilment address unless Client Care has provided authorised instructions.

Damaged or incorrect orders

Contact Client Care promptly with your order number and photographs where relevant. We will review the request and provide the appropriate next step.

Refunds

Approved refunds will be returned to the original payment method, in accordance with the final policy and payment-provider processing times.

This page is pre-launch content and will be finalised, market by market, before commercial launch.